Terms and Conditions

By creating an account, posting a job, or buying a membership on Aura Connect you agree to these Terms and Conditions. If you do not accept them, please do not use the platform.

We may update these terms from time to time. If a change materially affects you we will give you notice before it applies.

Aura Connect is an introduction platform. We connect clients who need remote worker support with remote workers who pay for access to leads. We are not a party to any contract you agree with another user, we do not employ remote workers, and we do not supervise or guarantee the work delivered.

Any agreement about scope, price, deadlines, confidentiality or intellectual property is between the client and the remote worker.

You must be at least 18 and provide accurate information. You are responsible for keeping your login secure and for everything done under your account. One person or business, one account.

We may suspend or close an account that breaches these terms, files false reports, or puts other users at risk.

Posting a brief is free. You must own or be authorised to share the information and files you upload, and briefs must describe genuine work.

Contact details and supporting files attached to a job are hidden until an remote worker with an active membership unlocks the lead.

Remote workers buy a monthly membership to unlock job leads. Each tier sets the monthly lead allowance and features shown on the pricing page.

Payments are taken by Stripe. Subscriptions renew automatically each month until cancelled, and your allowance resets at the start of each billing period. Unused leads do not roll over.

You can cancel at any time from your account. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.

Membership fees pay for access to leads, not for a guaranteed outcome. Fees are non-refundable once leads have been unlocked in the current period, except where the law requires a refund or where we have made a billing error.

We may change prices or allowances with at least 30 days’ notice before your next renewal.

Treat other users professionally. Do not harass, threaten, discriminate against or deceive anyone, do not post unlawful, offensive or infringing content, and do not scrape, resell or share lead data with people who have not paid for it.

Do not use another user’s contact details for marketing unrelated to their brief, and do not attempt to bypass the platform in order to avoid our rules.

Either party can report suspected misconduct using the Report button on a profile. Reports are confidential, are reviewed by our moderation team, and can result in a warning, content removal, suspension or permanent removal from Aura Connect.

You keep ownership of the content you upload and grant us a licence to host and display it on the platform for the purpose of running the service.

Profile photos, portfolio samples and reviews are moderated before they appear publicly. Reviews must be honest, based on a genuine working relationship, and free of personal data about third parties. We may reject or remove content that breaches these rules and will tell you why.

Quotes and invoices created in the platform are a convenience for you and your client. Aura Connect does not process, hold or guarantee those payments, and any dispute about work or payment is between the client and the remote worker.

We work to keep Aura Connect available but we cannot promise uninterrupted or error-free service, and we may change or withdraw features.

To the extent permitted by law, we are not liable for lost profits, lost business, or losses arising from your dealings with another user. Our total liability to you in any 12-month period is limited to the membership fees you paid us in that period. Nothing in these terms limits liability for death, personal injury or fraud.

You can close your account at any time. We may end or suspend access if you breach these terms. Provisions that by their nature should survive, including liability and conduct obligations, continue after your account ends.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.